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6、在游覽期間，一名新加坡游客不慎丟失中國(guó)護(hù)照，導(dǎo)游人員應(yīng)如何處理？ 
答：A、應(yīng)有遺失地接待旅行社開具證明，失主持旅行社開具的證明去當(dāng)?shù)毓�安局�?bào)失，由公安局開具證明； 
B、失主持公安局開具的報(bào)失證明，隨身攜帶照片、資料去所在國(guó)駐華使領(lǐng)館申辦新護(hù)照； 
C、領(lǐng)到新護(hù)照后，再到當(dāng)?shù)毓�安局出入境管理處辦理簽證手續(xù)。 
6、A Singaporean tourist carelessly lost his passport during the trip. How to deal with this problem? 
Model : A : The loser must get a certificate which made out from the travel agency .And then go to the police station to report ,come out a certificate there also . 
B : The loser must bring the certificate , photos and some documents to apply for a new passport at the Singaporean Embassy in China . 
C : After getting the new passport , then apply for the new visa at the Entry-Exit Office of the local police station . 

7、在某景點(diǎn)游覽結(jié)束后，發(fā)現(xiàn)個(gè)別旅游者走失，地陪應(yīng)采取什么措施？ 
答：A、了解情況，迅速查找； 
B、向景點(diǎn)有關(guān)部門報(bào)告，尋求幫助； 
C、打電話與飯店聯(lián)系； 
D、向旅行社報(bào)告； 
E、做好善后工作； 
F、寫出事故報(bào)告。 
7、If a tourist lost after touring a scenic spot. What a local guide should do? 
Model : A : Ask about the details ,and look for him quickly . 
B : Report to the office of the scenic spots and ask for some help. 
C : Give a telephone call to the hotel . 
D : Report to the travel agency . 
E : Deal with the rehabilitation works . 
F : Write down the accident report . 

8、在住店期間，發(fā)生火災(zāi)事故，導(dǎo)游人員應(yīng)采取什么措施？ 
答：A、立即報(bào)警； 
B、迅速通知旅游的領(lǐng)隊(duì)和全團(tuán)旅游者； 
C、迅速與現(xiàn)場(chǎng)工作人員一起通過(guò)安全通道疏散旅游者； 
D、引導(dǎo)旅游者自救； 
E、處理善后事宜。 
8、What a local guide should do if meet the fire affairs when stay in the hotel? 
Model : A : Report it at once. 
B : Notify the tour leader and all the group members immediately. 
C : Evacuate the tourists to pass the thoroughfare safety with the staff of the hotel quickly . 
D : Lead the tourists to save themselves. 
E : Deal with the rehabilitation works. 

9、在旅行途中，如發(fā)生交通事故，導(dǎo)游人員應(yīng)采取什么措施？ 
答：A、首先組織搶救； 
B、保護(hù)現(xiàn)場(chǎng)，立即報(bào)案； 
C、迅速向旅行社匯報(bào)； 
D、做好其他旅游者的安撫工作； 
E、寫出書面報(bào)告。 
9. If a traffic accident happened during the trip .What will the tour guide do ? 
Model : A : First give the first –aid to the tourists. 
B : Keep the scene intact and report to the police. 
C : Report to the travel agency immediately. 
D : Pacify other tourists. 
E : Write down the written-report. 

10、發(fā)生旅游者食物中毒事件時(shí)，導(dǎo)游人員應(yīng)采取什么措施？ 
答：A、首先應(yīng)設(shè)法催吐，并讓食物中毒者多喝水以加速排泄，緩解毒性； 
B、然后將患者送往就近醫(yī)院搶救，并請(qǐng)醫(yī)生開具診斷證明； 
C、報(bào)告旅行社，追究供餐單位的責(zé)任。 
10、If a food poisoning taken place , what a tour guide should do ? 
Model : A: First try to vomit, drinking a lot in order to speed up the metabolism and reduce the toxicity. 
B : And then take the patient to the nearest hospital .Let the doctor make out a medical certificate. 
C : Report to the travel agency and find out who is to blamed?